Support
Stuck on a step, a setting or an account question? Here is every way to get an answer, fastest first.
Fastest first
Read the help
The workflow step by step and the questions people ask first.
Take a course
Learn the method module by module, with readings, audio presentations, homework and quizzes.
Talk to a person
Say which review and which step, what you did and what you expected.
Questions people ask
How do I start a review?
Open the app, start a review, write the question and the eligibility criteria in its Config tab, then import the results of each database search. The road at the top of every review shows where it stands and what comes next.
I forgot my password.
Use "Forgot your password?" on the log-in page. A link to set a new one goes to the e-mail address of your account.
Who can see my review?
Only its team: the owner and the co-authors, reviewers and viewers the owner added. AI co-authors work inside the review but cannot log in.
An AI job stopped. Did I lose work?
No. Starting the job again continues where it ended, and the AI tab of the review lists every job with what it used.
Where are my plan and invoices?
On your account page once you are logged in.
How do I report a problem?
Write to us with the name of the review, the step you were on, what you did and what you expected. A screenshot helps.